Overview: This page explains how to sign in to your Coinsmart account, reset credentials, enable two-factor authentication (2FA), troubleshoot common login problems, and follow best security practices. Whether you're a new user or returning, the step-by-step instructions below will help you regain access quickly and safely.
How to sign in to Coinsmart (step-by-step)
- Open your browser and go to the official Coinsmart website or open the Coinsmart mobile app.
- Click or tap
Sign In(top right) and enter your registered email address. - Type your password in the password field. Use a password manager to paste the correct password if you use one.
- If you have two-factor authentication enabled, enter the current 2FA code from your authenticator app (e.g., Google Authenticator or Authy) or the SMS code if you use SMS 2FA.
- Click
Sign In. If credentials are correct, you will be redirected to your dashboard.
Tip: Always verify you are on coinsmart.com and check for the secure padlock in your browser's address bar before entering credentials.
Forgot password / Reset password
If you cannot remember your password:
- On the Sign In page click Forgot password?
- Enter the email tied to your Coinsmart account and submit the form.
- Check your inbox (and spam folder) for a password reset email. Follow the link and create a new, strong password.
If you don't receive the reset email within 10–15 minutes, ensure the email address you provided is the one used to register with Coinsmart and try again.
Two-factor authentication (2FA)
2FA adds an extra layer of protection. Coinsmart supports authenticator apps and SMS 2FA.
- To enable 2FA: go to Settings > Security > Two-Factor Authentication, follow the on-screen QR code and save backup recovery codes.
- If you lose access to your authenticator app, use your backup codes to regain access. If you don't have backup codes, contact Coinsmart support immediately.
Troubleshooting common login issues
- Incorrect password: Use the reset link to set a new password.
- 2FA not accepting codes: Check device time synchronization or try resyncing your authenticator app.
- No reset email received: Check spam/junk folders or ensure your email provider isn't blocking messages from Coinsmart.
- Account locked: Multiple failed attempts can temporarily lock access — wait a short period, clear your cache, and try again or contact support.
Security best practices
- Use a unique, strong password and a reputable password manager.
- Enable 2FA with an authenticator app rather than SMS for stronger security.
- Keep your recovery codes in a secure offline place (not in email).
- Do not share account details, and beware of phishing emails that mimic Coinsmart.
Contacting Coinsmart support
If you can’t resolve the issue using the steps above, reach out to Coinsmart support through the official support channels listed on the Coinsmart website. Provide them with the requested account details but never share your password or full 2FA codes in messages.
Visit Coinsmart SupportQuick FAQ
Q: How long does a password reset link remain valid?
A: Reset link expiry varies—follow the email instructions and reset promptly.
Q: Can Coinsmart reset my 2FA for me?
A: They may assist after identity verification — expect to provide ID and account verification information.